Order Processing & Dispatch
- All orders are processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- You will receive an email confirmation with tracking details once your order has been shipped.
Shipping Time & Delivery
- Domestic Shipping: Estimated delivery time is 3-7 business days depending on your location.
- International Shipping: Estimated delivery time is 0-7 business days.
- Delays may occur due to unforeseen circumstances, including weather conditions, strikes, or high demand.
Shipping Charges
- Shipping charges are calculated at checkout based on the delivery location and order weight.
- Free shipping may be available on orders above a certain amount (if applicable, as per promotional offers).
Order Tracking
- Once your order is dispatched, a tracking number will be provided via email or SMS.
- You can track your order using the provided link through our shipping partner’s website.
Undelivered or Lost Shipments
- If your order is marked as delivered but you haven’t received it, please contact us within 48 hours.
- If a package is lost in transit, we will initiate an investigation with the courier. A resolution may take up to 7-10 business days.
Damaged or Incorrect Orders
- If you receive a damaged or incorrect product, kindly contact us within 24 hours of delivery with photos of the issue.
- We will either replace the product or issue a refund as per our return policy.
For any further queries regarding shipping, please reach out to us at zettleenterprise@gmail.com or call us at 8369212648.